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29 March, 2020

UAE e-Commerce websites to be closely regulated by Government

The Consumer Protection Department (CPD) of the Ministry of Economy has advised all e-Commerce websites based out of the UAE to register with them.

The move comes as part of the federal initiative to bolster consumer confidence in online purchases, and to closely monitor the quality of goods and services delivered through the online channels. The initiative will cover not only companies, but also individuals and cooperatives offering services through e-Commerce.

The consumer protection and consumer satisfaction aspects remain at the highest levels of priority for the federal Government for e-Commerce. Recent satisfaction studies conducted by the Ministry revealed that the happiness ratio is at 82%. The study results were revealed by Dr. Hashim Al Nuaimi, Director of the CPD at Ministry of Economy.

Over the past 3 years, more than 70% of consumers in UAE have used e-Commerce for their purchases. The Government has also put in place a rigorous, effective and intelligent system to handle consumer grievances and to obtain solutions for the same.

The e-Commerce market of UAE is expected to reach a value of $27.1Billion in 2022. The retail sector accounts for 26% of the GDP of UAE, and therefore customer happiness achieved through high quality of goods and services, price transparency and grievance redressal are of utmost importance.

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